Please inspect your items once you receive them. We can only accept returns for wrong or defective items within 7 days of receiving them as long as they meet the guidelines stated below.
Defective/Wrong Items Sent
In the rare case that you receive the wrong item, in most cases we will replace the item if we are notified within 7 days. Once you receive the replacement items, they subject to the same return/exchange guidelines below. Items that are deemed correct may require return postage if you want the items back. Please contact us if you have received the wrong item.
Returns and Exchanges
Due to the nature of our products, we can only accept returns within 7 days of receiving your items. All returns must be approved once we receive the items and are subject to a 15% restocking/disposal fee. We will only accept returns providing that your return meets the following conditions:
Because of health and safety regulations, there are NO returns on Thongs and Undergarments. We allow an exception on returns for Bikinis where a 15% disposal fee is applied.
All custom items are non refundable including BYOB custom bikinis.
A return or exchange will be issued on some unworn merchandise returned within 7 days of receiving the items. All returned merchandise must be unmarked with original tags attached and packaging Included. If your return or exchange does not meet these guidelines, please do not send back your items as your return or exchange may not be approved. Instead please contact us to verify if it may be approved.
For exchanges, in some cases, a small shipping fee may apply to send out the new item.
In addition, the following guidelines apply to all returns and exchanges:
Chynna Dolls - Attn: Returns
2444 Fender Ave. Suite K
Fullerton, CA 92831
